Delivery, Substitution and Refund

 

Delivery Service

Delivery Areas:        

Selangor & Kuala Lumpur only

Delivery Days:         

Monday – Saturday

Sunday & Public Holiday (by special arrangement, please call +6 03 7866 0155)

Delivery Time:         

9am – 9pm 

Same Day Delivery

For order made before 12pm on the same day

Delivery Fee:

Delivery fee is charged based on the delivery address provided.

Delivery Condition

If the recipient is not at the delivery address at the delivery date and time selected by the sender,

1) We may contact the recipient for delivery address confirmation.

2) We may rearrange for redelivery with the recipient

Please note that we will never disclose sender’s information and product information to the recipient.

We reserve the right to transfer the redelivery surcharge to the sender for failure of delivery that is not caused by us. For instance,

1) Incorrect delivery address provided

2) There is no one at the delivery address to receive the product at the preferred date and time provided by the sender

3) Delivery date and time provided are incorrect

 

Substitution Policy

Due to the seasonal availability of certain flowers/ materials used, Flowericious Enterprise reserves the right to substitute the flowers, greens, basket, vase, wrapping paper, fruits, soft-toys and any other materials used in our flower arrangements to an item of an equal or higher value which is available at the time of order/ delivery date.

 

Refund Policy

If your unsatisfied with your order, please notify us immediately upon receiving the order as our products are perishable. We will try to rectify the problem by giving you a free-replacement equivalent to your original order or refund your purchase. However, refunds will be given at the discretion of Flowericious Enterprise.

A transaction fee of 5% of the purchase price for any refund by Flowericious Enterprise will be charged. Which amounts to the purchasing price less 5%.